Shipping policy
At Verseau, we aim to dispatch every order as quickly and carefully as possible. Every order is packed with care to ensure it arrives in perfect condition.
Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed after 2:00pm, on weekends, or on public holidays will be processed on the next business day.
During product launches, promotions, or busy periods, processing times may be slightly longer. If this happens, we will do our best to keep you informed.
United Kingdom Shipping
We currently ship throughout the United Kingdom using a tracked delivery service.
Estimated delivery times:
- Standard Tracked Delivery: 2–4 business days
Shipping costs will be displayed at checkout before you complete your purchase.
Where available, tracking information will be sent via email once your order has been dispatched.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where applicable).
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for ensuring their shipping address is accurate before placing an order.
Verseau cannot accept responsibility for delays or losses resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost, please contact us at:
We will work with the courier to investigate and do everything we can to help resolve the issue.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of receiving your parcel.
Where possible, include:
- Your order number
- Photographs of the packaging
- Photographs of the damaged item(s)
This allows us to resolve the issue as quickly as possible.